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Online Tutoring/ZOOM FAQs

How does a ZOOM meeting work?

The ZOOM meetings are started by the tutors, who send a link to the email address provided on the request for tutor form. You will click the link at the start time of your appointment, and your tutoring will begin.

Do I have or need a ZOOM account?

Use your school email to sign-in to the zoom account; it is free.

What if I am experiencing audio or microphone issues?

If you are having trouble being heard/hearing others in the meeting, check that you are using the correct microphone/speaker and try headphones if available.

What if I continue to have audio or microphone issues?

Use the chat feature if the area you are in is loud or if you are having trouble hearing/being heard.

What if I am experiencing connection issues?

Connection troubles can cause screen share to not work/stop working; make sure you have a good connection and connect without video if necessary.

What if I am experiencing connection issues during a ZOOM meeting?

If you are experiencing problems with the zoom session, try leaving and reconnecting with the link sent to you. Reconnecting can solve many technical problems you may experience.